Shipping and Returns

SHIPPING POLICY

We ship all items using either a local courier delivery or Australia Post based on the size of your order and your location. You will receive an email with tracking information once your order has been dispatched. Please allow approximately 3-10 business days for deliveries from time of dispatch. In the event we are unable to supply your order in full, we will contact you within 2 business days to discuss a revised supply date or offer you an alternative or refund. You can contact us by email if you wish to check stock before you purchase.

Australian Shipping

We ship at a flat rate of $22 for standard shipping. If you need to change any information regarding your order after it has been placed (e.g. change of delivery address or adding another item) please contact us, we are able to help if the order has not yet been dispatched.

International Shipping

International orders will need to attain a shipping quote by emailing us directly.

RETURN POLICY

Incorrect/Faulty : If the order you receive has arrived to you as incorrect from your order placed, or you believe it is faulty, please contact us by email at sales@lswarc.com.au within (3) days of receipt of goods. Once we authorise the return and provide you with return instructions, you must return the goods within 7 working days.

Change of mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

If you would like to place an alternative order for other items, a refund will be made on your original order and a new order will need to be placed. Once we authorise the refund and provide you with return instructions, you must return the goods within 7 working days. A restocking fee of 25% may be incurred for change of mind returns.

Returned goods are to be received and inspected by LSW Architectural prior to refund being issued. For change of mind returns the customer will pay for all postage and handling expenses related to your return. Return parcels must have tracking. All returned items must be unused and in their original unmarked packaging (including boxes, mounting hardware, fixing screws and accessories and protective wrapping). All refunds are subject to our inspection for return outcomes. We reserve the right to deny a return if it does not meet our returns policy. To complete your return, it must be approved by our Customer Service team before an exchange is issued.

Custom orders and special item orders are not eligible for exchange or refund, unless faulty.

Cancelling your order

Please advise us within 12 hours of order placement if you would like to cancel your order via email. We offer a 100% refund in this event – no re-stocking or cancellation fee applies.

Sale Items

Strictly no returns on sale items.

Custom/Special item Orders Strictly no returns on custom items.